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Should you offer email or call-based customer support? In this article, we'll discuss which is best for growing businesses.

Your store's ecommerce customer experience will make or break it. Here's how you can create one that keeps customers coming back.

Browsing through Live Chat Apps for Shopify and unsure where to start? Discover the best live chat solutions in this comprehensive guide.

Call centers are tough to manage. Discover the top call center best practices to help keep your agents and customers happy.

Customer sentiment matter. Discover how to unearth and harness your customer's sentiments and build a better business that delights them.

Learn what customer happiness is and discover 7 tactics that'll get your customers beaming from ear to ear.