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Customer service strategy

How to Build an Award-Winning eCommerce Customer Service Strategy

Did you know that 78% of millennial customers have moved their business elsewhere after a single poor customer service experience? That’s worrying, but it tells us that modern eCommerce businesses can’t afford to think about customer service as an afterthought -because customer service can literally be the making or breaking of your online venture.  If you haven’t been putting much thought into yo ...

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