Call Center Analytics

Use data to improve customer satisfaction

call center analytics

Call Center Analytics

Use data to improve customer satisfaction

click to call widget
Call center analytics

Customer Experiance

Measure your customers’ experiences with your support and call center- did they manage to contact your call center easily? How happy are they with the service they received? 

Coming soon:

  • Post-call survey
  • Rate your call widget
Call center analytics
Call center analytics

Agent Preformance  

Get a clear picture of how each of your agents is preforming and why. Hear directly from your customers, and see how each call affects their behavior. 

Learn how effective your agents are during their shifts, and what causes a low or slow answer rate. 

Coming soon:

  • Agent productivity statistics
  • Agent calls satisfaction rate
  • Agent solve statistics
Call center analytics

Call Quality

Manage the technical side of call quality- are your customers able to communicate clearly with the agents, or is there ad issue with placing a call to your call center?

  • Sound quality metrics
  • Answer rate
  • Avarage waiting time
Call center analytics
Call center analytics

Call Center ROI

The most important metric for you as a business owner to know is the ROI of everything you do in your business. 

Measure the ROI of your call center to learn if your call center is making you money or losing it.

Coming soon: 

  • Call conversion rate
  • Post-call offers